Terms of Use

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• Access the Services; and
• Download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to:support@shutr.in. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload

By sending us Submissions through any part of the Services you:

• Confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• To the extent permissible by applicable law, waive any and all moral rights to any such Submission;
• Warrant that any such Submission is original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
• Warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

By using the Services, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete;
• You will maintain the accuracy of such information and promptly update it as necessary;
• You have the legal capacity and you agree to comply with these Legal Terms;
• You are not a minor in the jurisdiction in which you reside;
• You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
• You will not use the Services for any illegal or unauthorized purpose; and
• Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without our written permission;
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited emails or creating user accounts by automated means or under false pretenses;
• Use a buying agent or purchasing agent to make purchases on the Services;
• Use the Services to advertise or offer to sell goods and services without our approval;
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein;
• Engage in unauthorized framing of or linking to the Services;
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
• Make improper use of our support services or submit false reports of abuse or misconduct;
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services;
• Attempt to impersonate another user or person or use the username of another user;
• Sell or otherwise transfer your profile;
• Use any information obtained from the Services to harass, abuse, or harm another person;
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise;
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services;
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services;
• Harass, annoy, intimidate, or threaten any of our employees, agents, or other users engaged in providing any portion of the Services to you;
• Delete the copyright or other proprietary rights notice from any Content;
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
• Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, or interferes with the use, features, functions, operation, or maintenance of the Services;
• Upload or transmit any material that acts as a passive or active information collection or transmission mechanism, including but not limited to clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices;
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services;
• Use the Services in a manner inconsistent with any applicable laws or regulations.

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions").

Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party;
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms;
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use their name or likeness in your Contributions;
• Your Contributions are not false, inaccurate, or misleading;
• Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation;
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us);
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone;
• Your Contributions are not used to harass or threaten (in the legal sense) any person and to promote violence against a specific person or class of people;
• Your Contributions do not violate any applicable law, regulation, or rule; and
• Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

By posting your Contributions to any part of the Services or making Contributions accessible to the Services by linking your account from the Services to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services.

You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We reserve the right, but not the obligation, to:

• Monitor the Services for violations of these Legal Terms;
• Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities;
• In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
• In our sole discretion and without limitation, notice, or liability, remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
• Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

These Legal Terms shall be governed by and defined following the laws of India. You irrevocably consent that the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Hyderabad, Telangana, India. The language of the proceedings shall be English. The governing law of these Legal Terms shall be the substantive law of India.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

1. Errors, mistakes, or inaccuracies of content and materials;
2. Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services;
3. Any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein;
4. Any interruption or cessation of transmission to or from the Services;
5. Any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Services by any third party; and/or
6. Any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Services.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE PRICE PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

1. Use of the Services;
2. Breach of these Legal Terms;
3. Any breach of your representations and warranties set forth in these Legal Terms;
4. Your violation of the rights of a third party, including but not limited to intellectual property rights; or
5. Any overt harmful act toward any other user of the Services with whom you connected via the Services.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

Booking Confirmation

A booking is confirmed only after the customer has made the required advance payment through our platform. Verbal or written agreements without payment do not constitute a confirmed booking.

Payment Structure

Payment requirements vary based on the type of offering:

Service Bookings (Quick Services)

• 100% at Booking: Full payment is required to confirm a service booking.

Category Bookings (Full Photography Packages)

• 30% Advance: Required to confirm the booking and reserve your date.
• 50% After Shoot: Payable after the photography session is completed.
• 20% After Deliverables: Payable upon receiving your final edited photos/videos.

Payment Methods

All payments are processed securely through Razorpay. We accept major credit cards, debit cards, UPI, and net banking. Shutr does not store your complete payment card details.

Customer Cancellation

If you need to cancel a confirmed booking, the following refund policy applies:

• 7+ days before the event: Full refund minus platform fee.
• 3-7 days before the event: 50% refund of the price paid.
• Less than 3 days before the event: No refund (photographer has blocked the date for you).
• No-show by customer: No refund.

Photographer Cancellation

If a photographer cancels a confirmed booking:

• You will receive a full refund of all prices paid.
• Shutr will make reasonable efforts to find a replacement photographer at no additional cost.
• Repeated cancellations by photographers may result in their removal from our platform.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. Please allow additional time for your bank to credit the price to your account.

How to Request Cancellation or Refund

To request a cancellation or refund, please contact us at support@shutr.in with your booking ID and reason for cancellation. All cancellation requests must be made in writing.

Copyright Ownership

Under Indian copyright law (Copyright Act, 1957), the photographer is the first and original owner of the copyright in all photographs and videos created during a booking, unless otherwise agreed in writing.

License to Customer

Upon delivery of the final photographs/videos and receipt of full payment, you receive:

• A non-exclusive, perpetual license to use the photographs for personal, non-commercial purposes.
• The right to print, share on social media, and display the photographs for personal use.
• Commercial use (advertising, business promotion, resale) requires prior written consent from the photographer.

Photographer's Portfolio Rights

By booking a photographer through Shutr, you grant the photographer permission to use select photographs from your session in their portfolio, website, and marketing materials, unless you specifically request otherwise in writing before the shoot.

Model Release

If you wish to opt out of portfolio usage, please inform the photographer or contact us at support@shutr.in before the event. Opting out does not affect the photographer's copyright ownership.

Intermediary Status

Shutr operates as an online marketplace and intermediary platform that connects customers with independent photographers. We are not the direct provider of photography services.

Safe Harbor Protection

As an intermediary under Section 79 of the Information Technology Act, 2000, Shutr is not liable for any third-party information, data, or communication link made available or hosted on our platform, provided we:

• Do not initiate the transmission or select the receiver;
• Do not modify the information contained in the transmission;
• Exercise due diligence and observe relevant guidelines;
• Act expeditiously upon receiving knowledge of unlawful content.

Limitation of Platform Liability

As a marketplace intermediary, Shutr does not control or direct the creative process, pricing, or work product of photographers. Each photographer is an independent professional who sets their own rates and creative approach. Accordingly, Shutr is not responsible for:

• The quality, style, or creative direction of the photography work;
• Any disputes between customers and photographers regarding artistic preferences;
• The conduct of photographers outside of the booked services;
• Any claims arising from the photographer's negligence or misconduct.

However, we are committed to mediating disputes and will take action against photographers who violate our community standards or terms of service.

Photographer No-Show

If the assigned photographer fails to arrive for a confirmed booking:

• You will receive a full refund of all prices paid.
• Shutr will attempt to arrange an emergency replacement photographer where possible.
• The photographer will face penalties including potential removal from the platform.

Data Loss or Corruption

We understand that event photographs are irreplaceable and of significant personal value. In the unfortunate event of lost or corrupted photo/video data:

• Each case will be assessed individually based on circumstances.
• If data loss is due to photographer negligence, the photographer is directly liable to you for damages.
• Shutr's liability as a platform is limited to facilitating communication and dispute resolution between parties.
• We strongly recommend photographers maintain backup equipment and data redundancy practices.

Reporting Issues

Service issues must be reported within 7 days of the event date by contacting support@shutr.in. Include your booking ID, event details, and a clear description of the issue.

Neither Shutr, the customer, nor the photographer shall be liable for any failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, extreme weather conditions);
• Acts of war, terrorism, civil unrest, or riots;
• Government actions, lockdowns, or restrictions;
• Epidemics, pandemics, or public health emergencies;
• Power failures, internet outages, or infrastructure failures;
• Any other events beyond the reasonable control of the affected party.

In such cases, the affected party shall notify the other parties as soon as reasonably possible. Bookings affected by force majeure events will receive a full refund of all prices paid.

Account Creation

To use certain features of our Services, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Be at least 18 years of age
• Create only one account per person

Account Security

Your account is secured through OTP (One-Time Password) verification sent to your registered phone number. You are responsible for maintaining the security of your account and agree to:

• Keep your registered phone number secure and not share OTPs with anyone
• Not share your account access with any third party
• Log out of your account when using shared devices
• Notify us immediately at support@shutr.in if you suspect unauthorized access to your account

Any actions taken using your account will be considered authorized by you. We are not liable for any loss or damage arising from your failure to protect your account.

User-Initiated Account Deletion

You may terminate your account at any time. For Partners, we provide a dedicated Account Deletion Portal. By initiating account deletion, you acknowledge that:

• Your public profile, portfolio, and active listings will be immediately removed from the Services.
• You will lose access to your booking history, earnings dashboard, and any proprietary tools.
• After a 30-day cooling-off period, your data will be permanently scrubbed from our active databases.
• Any outstanding obligations, including confirmed bookings or pending payments, must be resolved prior to final scrubbing.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You create multiple accounts
• You provide false or misleading information
• You violate any of these Legal Terms
• You engage in fraudulent or abusive behavior
• Your account shows suspicious activity

Review Guidelines

When leaving reviews or ratings for photographers, you agree to:

• Provide honest, accurate, and fair feedback based on your actual experience
• Not post reviews for services you did not receive
• Not include personal information, contact details, or external links
• Not use profane, discriminatory, or threatening language
• Not post content that is defamatory, false, or misleading

Prohibited Review Practices

The following practices are strictly prohibited:

• Posting fake or purchased reviews
• Offering or accepting incentives for positive reviews
• Asking friends or family to post reviews for photographers you haven't used
• Posting reviews on behalf of others
• Manipulating ratings through multiple accounts

Our Rights Regarding Reviews

We reserve the right to:

• Remove reviews that violate these guidelines
• Edit reviews to remove personal information or inappropriate content
• Investigate suspicious review patterns
• Suspend accounts that engage in review manipulation

By posting a review, you grant us a non-exclusive, royalty-free license to use, display, and distribute your review content on our platform.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

• Email: support@shutr.in
• Phone: +91 9398351793

Company: Chitrakha Services Private Limited
Operating as: Shutr